At Bubs & Mums, we aim to deliver your order as quickly and smoothly as possible.

We currently ship Australia-wide only.

Processing Time

Orders are typically processed within 1–5 business days
Orders are not dispatched on weekends or public holidays
During peak periods (sales, holidays), processing times may be slightly longer

We always do our best to dispatch your order as soon as possible.

Shipping Costs

Shipping costs are calculated based on package size, weight, and delivery location.

As a general guide:

Regular parcels: approximately $10 – $30
Furniture & bulky items: approximately $40 – $80 for metro areas
Regional and remote areas may incur higher shipping costs

Final shipping costs will be calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Please check your junk/spam folder if you do not receive this email
Some orders may be shipped in multiple parcels, and you may receive multiple tracking numbers

Delivery Timeframes

Estimated delivery timeframes are:

2 to 14 business days, depending on your location

Please note:

Delivery timeframes are estimates only and not guaranteed
Delays may occur due to courier networks, weather conditions, or other factors outside our control

Delivery & Safe Drop

Some courier partners may choose to leave parcels in a safe place if no one is available at the delivery address.

Once a parcel is marked as delivered by the courier, responsibility passes to the customer. We are not liable for loss, theft, or damage after delivery.

Split Deliveries

In some cases, your order may arrive in separate shipments.

This may occur for:

larger orders
bulky or furniture items
items shipped from different locations

Delivery Address Requirements

Please provide a valid physical address at checkout
We may not be able to deliver bulky items to PO Boxes or Parcel Lockers

For some regional or remote locations:

Delivery may be made to a local depot or collection point
Collection from this location may be required

If we are unable to deliver to your postcode, we will contact you and arrange a suitable solution or issue a refund if necessary.

Unsuccessful Delivery

If delivery is unsuccessful:

The courier may leave a card or notification with instructions
You may need to:
- arrange re-delivery (additional fees may apply), or
- collect your parcel from the courier depot

Please note: